Pilot on real traffic
Two to four weeks on one process. Live data, live customers, and a success criterion agreed before the start. The decision to scale is made on numbers.
What people usually arrive with
What we do
One process
We take the place the audit named first. Not three directions at once.
A success criterion before the start
We agree the number that will show, in week four, whether this worked.
Real traffic
Live enquiries and documents rather than a curated sample, with a person in the loop from day one.
A fixed term and price
Two to four weeks, with the price known before the start and unchanged along the way.
A report in numbers
How much closed without a person, where the agent got it wrong, and what to do about it next.
The step into support
If the criterion is met, the pilot moves into production and support without being rewritten from scratch.
What this looks like in practice
Typical scenarios in this area: what people arrive with and what we do about it. These are not named client cases, the confirmed work is collected in the portfolio.
- Situation
- They did not believe voice would cope with live calls in Ukrainian and Russian.
- What we do
- Two weeks on the real line, with the criterion set on bookings taken without the front desk. Then scale.
- Situation
- They were afraid the agent would answer wrongly in front of a customer.
- What we do
- A pilot on one category of questions with drafts for the operator, then confirmation removed where no errors appeared.
- Situation
- Carrier documents arrived in a dozen formats.
- What we do
- A pilot on one week of the flow showed which formats close immediately and which go to a person.
The questions we get most
Book a thirty minute conversation
Pick a time that suits you. We will talk about how the process works today and where it breaks