Logistics and transport
The paperwork is heavy and the margin is thin. Requests and waybills are parsed automatically, and statuses reach the customer without a call to the dispatcher.
What people usually arrive with
What we do
Parsing requests and documents
Requests from email and messengers, waybills and delivery notes are read and land in the system.
Cargo statuses to the customer
Updates go out by themselves to a messenger or email, and the dispatcher gets only the exceptions.
Reconciliation with carriers
Documents and invoices matched to trips, with discrepancies visible immediately.
Voice agent for drivers
Takes the call, records the status and the problem, and wakes a person only when that is genuinely needed.
Freight exchanges
Requests collected and filtered from the exchanges against your criteria.
Receivables
Payment reminders by segment and escalation, with no manual chasing.
What this looks like in practice
Typical scenarios in this area: what people arrive with and what we do about it. These are not named client cases, the confirmed work is collected in the portfolio.
- Situation
- Requests came by email in free form, and a manager entered them by hand.
- What we do
- The email is parsed and the trip created in the system, with anything doubtful going to a person.
- Situation
- Half the calls to the dispatcher were status questions.
- What we do
- Automatic updates to customers and answers from the agent, while the dispatcher handles the complex work.
- Situation
- Discrepancies with carriers were found at month end.
- What we do
- Documents are reconciled against trips as they go, and a gap is visible the same day.
The questions we get most
Book a thirty minute conversation
Pick a time that suits you. We will talk about how the process works today and where it breaks