Customer service
Routine enquiries close without an operator, and difficult ones arrive with the conversation attached. Every answer rests on one of your documents, and you can see which one.
What people usually arrive with
What we do
AI agent in messengers and on the site
Answers from the knowledge base in Telegram, Viber, WhatsApp, Instagram and on the site, places an order or a booking, and escalates with the conversation history.
Answers from your own documents
Policies, price lists, contracts and manuals are indexed. The answer comes with a link to its source, and access follows roles. This is the base under any agent.
Ticket routing and reply drafts
Classification and priority, a draft reply for the operator, automatic closing of the simple ones, a summary by topic.
Quality control on calls and chats
Transcription, scoring against a checklist, objection analysis, a summary for the manager with examples.
Multilingual support
One agent answers in Ukrainian, English, Polish and German from a single knowledge base.
What this looks like in practice
Typical scenarios in this area: what people arrive with and what we do about it. These are not named client cases, the confirmed work is collected in the portfolio.
- Situation
- Half the chat was order status and return terms, and operators did not get through the queue by evening.
- What we do
- The agent answers from the knowledge base and the order system, and anything doubtful reaches an operator with the whole thread.
- Situation
- Answers differed between staff, because the policy had been updated and everyone remembered the old one.
- What we do
- Answers are assembled from the current documents with a link to the clause, and access is limited by role.
- Situation
- The manager listened to ten calls a week out of a thousand.
- What we do
- Every conversation is transcribed and scored against a checklist, and the manager reviews the outliers.
The questions we get most
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